Thank you for shopping with Radiantering LLC. We want you to be fully satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Overview

Our return and refund policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, unwashed, and in the same condition you received it. It must also be in its original packaging.

Non-returnable items

Due to hygiene and safety standards, the following items are non-returnable:

  • Sun-protective face covers or masks

  • Arm sleeves and intimate-wear items

  • Gift cards or promotional items

  • Final sale or clearance items

To complete your return, a valid proof of purchase (order number or receipt) is required.
Please do not send your return to the original manufacturer.

Partial Refunds May Be Granted (If Applicable)

  • Items showing obvious signs of wear or damage

  • Any product not in its original condition or missing parts not due to our error

  • Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. First recheck your bank account

  2. Then contact your credit card company—it may take a few days to reflect the refund

  3. Next, contact your bank—processing times vary

If you’ve done all of the above and still haven’t received your refund, please contact us at:
📧 summer@radiantering.com

Sale Items

Only regular-priced items are eligible for refunds. Unfortunately, sale or promotional items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged upon arrival.
If you need to exchange an item for the same model, please email us at summer@radiantering.com and send your item to:

📦 Radiantering LLC
7817 Ventura Canyon Ave #24, Panorama City, CA 91402, USA

Gifts

If your item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed or mailed to you.

If the item wasn’t marked as a gift at the time of purchase, or was shipped to the gift giver, we will send a refund to the original purchaser.

Shipping Returns

To return your item, please mail it to:

📦 Radiantering LLC
7817 Ventura Canyon Ave #24, Panorama City, CA 91402, USA

You will be responsible for your own shipping costs. Shipping fees are non-refundable. If a refund is approved, the return shipping cost will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance, especially for higher-value items. We cannot guarantee that we will receive your returned item.

Need Help?

📩 Contact us at summer@radiantering.com for any questions regarding refunds or returns.